Funraise named Best Customer Support with a 95% satisfaction score

April 29, 2023
4 minutes

An industry-leading digital fundraising platform, Funraise also leads the nonprofit technology industry in customer support, with a 🤯 Customer Satisfaction Score (CSAT) of 95%.

Funraise awarded Best Customer Support

Offering the nonprofit sector’s only convergent single-solution software, including features like peer-to-peer, events and ticketing, a nonprofit CRM, intelligent reporting, and industry-first AppealAI, Funraise is proud to celebrate our customers’ world-class growth—at 3x the industry average.

The service is world-class, too, according to Funraise's nonprofit customers and technology researcher Software Advice. With 95% of feedback giving Funraise rave reviews, in 2021, Software Advice awarded the nonprofit technology innovators one of their highest honors: Best Customer Support in the Customer Engagement Platform, CRM, and Nonprofit Software categories. Funraise's Customer Success Director, Angelina Pavone, says,

“Every organization that uses Funraise is passionate about changing the world—our expert Customer Success team works hard to ensure that their impact is maximized every step of the way.”

And it seems that 95 is Funraise’s lucky number, with responses to 275 support queries over the last 12 months earning Funraise an incredible 95% CSAT. CSAT scores are tracked across industries of all types, with Computer Software landing at an average CSAT of 78% in 2022. (American Customer Satisfaction Index)

Even better than this A+ score are the responses from real people, though. Each of the quotes below represents an actual nonprofiteer who needed help—and received it from a nonprofit-knowledgeable, caring, and responsive Funraise team member.

“[Support team member] was great to work with! I was impressed by the quick response to the support request even though it was not an urgent request! Always a great experience with Funraise Support!!”
“I entered a ticket in the morning and the situation was resolved by the end of the day -- that was very appreciative [sic]. Thank you”
“[Support team member] was always helpful and prompt with her replies. Helped make our migration experience a smooth one.”
“Team is always quick to respond. Appreciate that.”
“You guys are amazing thank you!”

Awwww! Funraise appreciates you, too!

Software Advice Customer Support for Non-Profit Nov-20 Software Advice Recommended for Non-Profit Nov-20 Software Advice Frontrunners for Fundraising Feb-21 Capterra Top 20 for Nonprofit Nov-20

The secret to success: a strong, dedicated team

Angelina goes on to explain that the secret to great customer support is the people. With a diverse team of Success Managers, Representatives, and Technical Support personnel, it's imperative that each team member be as passionate and knowledgeable about the nonprofit space as Funraise customers are. Funraise's Customer Success team models this, bringing an abundance of prior nonprofit experience and expertise to the company.

Fern Echevarria, Development Manager at Code2040, praised Funraise's Customer Success team, explaining,

“The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing.”

Having a true ally in your corner makes a difference that few organizations recognize until they have genuine, expert support. From time saved to nonprofit trends; from best practices to networking; from creative solutions to next-level communications, Funraise's Customer Success team bridges today's technology with nonprofits investing in their own impact.

In fact, you can hear it directly from our team. Check out the videos below for a few of our favorite things about working with nonprofits.

Jenny Flack, Funraise's Chief Revenue Officer, loves working with nonprofiteers to deliver data and show them where their time will make the most impact:

"Where Funraise can come in is providing the data and insights in a really easy-to-use format so people know where they can spend their time to drive the biggest results for their organization." –Jenny Flack, Funraise CRO

Dani Lockard, one of Funraise's Fundraising Specialists, has a pretty accurate description of Funraise that you're gonna love:

"The reason I love working at Funraise is we're not just a tech provider, we are nonprofit people, we are your hype team, and we are dedicated to seeing our clients continue to grow and create really strong impact in their communities." –Dani Lockard, Funraise

A great support team can't cancel out clunky, outdated programs. Jack Kentopp, one of Funraise's Fundraising Specialists, sees Funraise as the next step for nonprofiteers ready to level up:

"My favorite part about Funraise is being able to provide a solution that's more-all in-one and a little bit more more modern and easy to use for everybody." –Jack Kentopp, Funraise

Rachel Detamore, one of Funraise's Fundraising Specialists, loves making impact on nonprofiteers' impact:

"My favorite part about working with nonprofit people is knowing that they're all dedicated to leaving the world a better place and by saving them time and making their lives a little bit easier, they can do that quicker." –Rachel Detamore, Funraise

Lucy Richmond, one of Funraise's Fundraising Specialists, moved to Funraise after working as a nonprofit fundraiser herself. Like many Funraise team members, Lucy's favorite part of Funraise is helping the nonprofit sector do work that we're all passionate about.

"The reason I work with Funraise is to help organizations like you." –Lucy Richmond, Funraise

Funraise is a nonprofit-first online fundraising platform combining an unparalleled fundraising infrastructure with best-in-class CRM tools. Built by former nonprofit staffers for future nonprofit staffers, Funraise's platform was developed with an inherent understanding of what nonprofits actually need to succeed.

Customer Support constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

Frontrunners constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.Top 20 constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates.

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