An industry-leading digital fundraising platform, Funraise also leads the nonprofit technology industry in customer support, with a 🤯 Customer Satisfaction Score (CSAT) of 95%.
Funraise awarded Best Customer Support
Offering the nonprofit sector’s only convergent single-solution software, including features like peer-to-peer, events and ticketing, a nonprofit CRM, intelligent reporting, and industry-first AppealAI, Funraise is proud to celebrate our customers’ world-class growth—at 3x the industry average.
The service is world-class, too, according to Funraise's nonprofit customers and technology researcher Software Advice. With 95% of feedback giving Funraise rave reviews, in 2021, Software Advice awarded the nonprofit technology innovators one of their highest honors: Best Customer Support in the Customer Engagement Platform, CRM, and Nonprofit Software categories. Funraise's Customer Success Director, Angelina Pavone, says,
“Every organization that uses Funraise is passionate about changing the world—our expert Customer Success team works hard to ensure that their impact is maximized every step of the way.”
And it seems that 95 is Funraise’s lucky number, with responses to 275 support queries over the last 12 months earning Funraise an incredible 95% CSAT. CSAT scores are tracked across industries of all types, with Computer Software landing at an average CSAT of 78% in 2022. (American Customer Satisfaction Index)
Even better than this A+ score are the responses from real people, though. Each of the quotes below represents an actual nonprofiteer who needed help—and received it from a nonprofit-knowledgeable, caring, and responsive Funraise team member.
“[Support team member] was great to work with! I was impressed by the quick response to the support request even though it was not an urgent request! Always a great experience with Funraise Support!!”
“I entered a ticket in the morning and the situation was resolved by the end of the day -- that was very appreciative [sic]. Thank you”
“[Support team member] was always helpful and prompt with her replies. Helped make our migration experience a smooth one.”
“Team is always quick to respond. Appreciate that.”
“You guys are amazing thank you!”
Awwww! Funraise appreciates you, too!
The secret to success: a strong, dedicated team
Angelina goes on to explain that the secret to great customer support is the people. With a diverse team of Success Managers, Representatives, and Technical Support personnel, it's imperative that each team member be as passionate and knowledgeable about the nonprofit space as Funraise customers are. Funraise's Customer Success team models this, bringing an abundance of prior nonprofit experience and expertise to the company.
Fern Echevarria, Development Manager at Code2040, praised Funraise's Customer Success team, explaining,
“The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing.”
Having a true ally in your corner makes a difference that few organizations recognize until they have genuine, expert support. From time saved to nonprofit trends; from best practices to networking; from creative solutions to next-level communications, Funraise's Customer Success team bridges today's technology with nonprofits investing in their own impact.