All About Livestreaming for Your Nonprofit
Funraise's livestream fundraising integrations and the increasing popularity of virtual events have brought out all kinds of questions from our friends in the nonprofitsphere.
It may (or may not) surprise you to hear the question we're fielding most often: "What platform is the best for virtual fundraising events?" Followed by a description of the really cool way that this org plans to implement their idea for a virtual event.
Social livestreaming platforms
One thing we've discovered is that the livestreaming household names—YouTube, Facebook Live, Instagram Live, and TikTok—will work just fine for your nonprofit. Those big ones are relatively easy to set up, but at the end of the day, they're designed to make watching live video content easy and fun for the viewer, not whoever's streaming. Don't expect it to be easy to create and manage professional-level content here.
However... these are absolutely dandy platforms if you want to make homegrown, one-on-one, handheld videos!
All of the above allow some form of chats or comments, but nothing private on the streams themselves. If you're looking for a way to facilitate sidebar conversations or one-on-one networking, Facebook has threaded comments. That's about it.
For streaming large-scale events, speakers, and entertainment, any of the above will work. In this case, the differentiating factor will be the equipment you're using.
If you're considering livestreaming facility tours or field work, use a mobile-friendly platform. We can personally attest to how easy it is to use Twitch's mobile app! It's just click, click, click, and you're streaming.
Getting serious about livestreaming ($paid platforms$)
After Vimeo, things go pro. We're starting to get into paid platforms that offer features for professional videographers and content creators, not specifically for nonprofit fundraisers.
Here are some of the names and quick 'n' dirty explanations to give you the basic (and I mean BASIC) rundown.
- Zoom - perfect for business or board meetings, webinars, and small-group chats
- DaCast - offers a lot of (what sounds like) fancy features, which means their 24/7 support will come in reeeeal handy
- Panopto - created specifically for the education industry, with a focus on back-and-forth communication between streamer and audience
- NextLot - specialty platform created just for live online auctions
- Y'all, there are so. many. more. We feel your pain in sifting through "livestreaming platform" search results.
The jist of all this is that any of these streaming choices is going to work for you to some degree. If you have something very very specific that you're looking for, like private chat rooms off of a livestreamed event, you're going to have to either build that yourself or dig to the bottom of the internet looking. (Sorry, we know that's not the answer you wanted.)
The other takeaway is that, as in other areas of life, you get what you pay for. If you want truly professional-quality recordings and content access for your supporters, you'll need to invest in pro equipment and professional tech staff.
Finally, the good news in this arena is that thanks to COVID-19, livestreaming and accessibility are gaining a lot of attention, which means there should be a boom of new, cool features and tools *checks watch* about... now.
So, unless you've got professional expertise and equipment, start with a platform that's free, offers livestreaming and video storage, and grows with you.
Case Study: A RAD Nonprofit Fundraising Strategy
Here, we’ve distilled Jason's advice, but for a cliche-crushing, perspective-bending view of modern fundraising, listen to the conversation. It'll stick with you, promise. (Yes, we recognize the irony of watching a recording about livestreaming...)
And once you're ready to try livestreaming yourself, talk to a Funraise fundraising expert to find out more about the galaxy's best nonprofit tools.
**Just a note, we didn't know what a 'broadcaster' was before this convo, but it's pretty simple: A broadcaster is just a person who livestreams.
Jason talks about how RAD began...
We had a goal. We set out to raise $1000... but we had no idea how to fundraise. Gaming was the safety net.
and then looks back at what RAD has accomplished...
Through the gaming community, we've been able to create and sustain a universal mental healthcare program that's helped 30,000 people get free mental health care.
Whoa! Go, RAD! So, what did RAD do to raise $1 million through livestreaming?
We did next to nothing.
Here's another quote to blow your mind: RAD's average donation is $4. Imagine raising $1 million, $4 at a time. With no effort on your part.
Jason chats about traditional fundraising—taken to livestream...
Livestreaming is... just as simple, if not easier. Livestream fundraising really isn't all that different from traditional fundraising. Livestreaming fundraising is much more intuitive and much further reaching. You need a story to tell and you've gotta be a good storyteller.
Here are Jason's top 3 'go live' action items for a nonprofit:
- Get your brand narrative set. Make your story strong and consumable.
- Find people who can carry the narrative. You need people who can communicate it, who relate to it, and who are impassioned by it.
- Provide your fundraisers with the tools they need.
It seems too good to be true. An organization literally has to expend zero effort to get started?
Can you give us a little more, Jason?
Instead of treating the broadcaster like a talent or influencer, treat them like a donor. You reach out to them and let them know "This is what my mission is. I'd like for you to get involved." They often want to take it away themselves. They want to be involved.
So, what inspires people to give through livestreams?
Interaction is what makes livestreaming successful. When you "go live", you're offering people an opportunity to be a part of what you're doing in realtime, not just after the fact. Experiences are a powerful way to drive interaction.
How does Funraise factor in your fundraising?
It wasn't until we began talking [to Funraise] that we found Funraise is a tool where we can actually pull all of that information and be able to understand and convert a lot of these people from just donating because they found us through a broadcaster they like to being able to give them the critical information they need to stay involved with our org.
On behalf of Funraise, thanks, Jason! We'll be looking at RAD to do amazing things with Funraise technology.
Livestream Fundraising Tips from an Insider
Are you convinced about livestreaming yet? Excited that Twitch streamers raised $30 million for charity in 2017, $40+ million in 2018, and $55 million in 2019? Good. Now that we’ve convinced you that it’s a swell idea, we’re going to share our top fundraising tips from a professional. Meet Alyssa Sweetman, livestream content creator and Director of Social Impact at Twitch, the world's most popular livestreaming service. We're bringing you a rundown of her insider view of livestream fundraising.
We've heard that Twitch charitable fundraising is on the rise.
You saw the fundraising stats above. What you may not know is that the number of broadcasters (people creating streaming content on Twitch) has risen more than 10x since 2012, from 300,000 unique broadcasters each month in 2012 to 3.84 million unique broadcasters each month in 2020.
Or that the number of concurrent viewers (people watching at the same time) has seen similar growth, from 102,000 concurrent viewers in 2012 to 1.38 million concurrent viewers in 2020.
Yeah, livestreaming is on the rise.
What three things do you need to start livestream fundraising?
Pssst. These three tips come direct from broadcasters in the know:
Make your impact statement impactful.
Your broadcaster's going to have to repeat your impact statement out loud off the top of their head while they’re streaming, gaming, and interacting with their audience. So make the content you provide impactful and memorable.
“Authenticity is the best tool anyone can have," Alyssa says. Broadcasters put themselves out there for their fan base every time they go live. You can do the same.
Show appreciation for your streamers.
What differentiates successful and unsuccessful nonprofits is whether they “recognize the streaming space... And aren't treating them [broadcasters] like an ATM or number.”
How do you identify creators that might be passionate about your cause?
It may seem so from the outside, but broadcasters aren't mysterious. In fact, their business is allowing themselves to be seen, narrating their thoughts, actions, and motivations, and being responsive. Broadcasters are passionate, just like you, and fundraising through their streams combines things they love. Alyssa says, “I like the idea of being able to bake it into your everyday life... it can be really hard to go out of your way to do something.”
Get your mind out of the trap of the Gamer personal fallacy. Anyone can be a gamer—SAHPs and homemakers are an often-overlooked group of gamers. The games you play on your smartphone—Candy Crush, Clash of Clans, word search puzzles—are all a huge part of the gaming community.
You better believe the "whole mindset is shifting...They're gamers, but they're also business owners.” Look around on Twitch for content that resonates with you. Take the time to get familiar with a broadcaster's content before you reach out. Then go for it!
You've made contact—now what?
Treat broadcasters as business owners.
Remember, this is their job. Streaming pays their bills. Make sure the broadcaster has a meaningful takeaway regardless of how much they raise on your behalf.
Don't try to control the content they create.
Trust Alyssa when she says, “You're just simply asking them to add a fundraising component to their stream.” A broadcaster’s audience has certain expectations. When you request that they change their formatting or content, you’re asking them to go against what they've established with their fan base. Broadcasters are hyperaware of the community and fan base they’ve built; your need to control their content makes them nervous.
“...can you think of another job that asks you to come into work, do your work, and then give up your income that day?”
Alyssa makes a solid point; this isn't your everyday donation. Be respectful—broadcasters are literally working for free for your cause.
It’s all about cultivating relationships... which is something you're already an expert in.
Here's a hot tip: Look at the bigger picture and think about livestream fundraising as influencer marketing. Then you can expand the idea to thinking of it as influencer fundraising.
Do not over-ask your broadcasters. You wouldn’t ask your donors to give every week or month; broadcasters can’t ask their audience to do that, either.
Speaking of cultivating relationships... Consider having one person on your team handle these relationships, the same way you have Major Gifts Officers.
But who should that be? Rather than looking for someone who has streaming experience, keep an eye out for “someone that's a self-starter, that is creative with coming up with ideas and has a little bit of a marketing background," according to Alyssa.
Your livestream fundraising manager should embody the same qualities that you look for in donor relations managers, plus a willingness to treat this new revenue stream seriously while being able to speak to broadcasters, person-to-person.
If it's that easy, maybe you should get into the business, hmm?
Livestreaming the impactful work you’re doing is the one place that nonprofits are not utilizing well enough, according to Alyssa. Nonprofits have "a huge opportunity to showcase on Twitch what the work is that they're doing."
Here's a relevant non-Twitch example: charity: water has livestreamed on-site well-digging during glittery gala fundraisers to great success. Getting donors to see the impact firsthand makes them feel like part of the solution and encourages them to donate.
If you're thinking of streaming, start with just being consistent. Keep to a schedule that your followers can rely on. Create non-ask content regularly and pace your asks so that you don’t overwork your audience.
Millennials and Gen Z = low-dollar fundraising
But is that a bad thing? Even using RAD's average donation of $4, Twitch's 15 million unique daily viewers could truly make a difference. Keep in mind that 55% of Twitch's users are between 15 and 34 years old, with their average age being 21.
It's hard to argue with those numbers and Alyssa's long-term vision:
“[Teens] have disposable income that's greater than a lot of young adults... targeting young donors is such an important strategy because they're the gateway to larger donations.”
Ready to get started?
You probably have more of a streaming audience than you know. Isn’t it worth checking out?
How to Find the Right Streamers to Fundraise for Your Nonprofit—A personal story
You’re all in on livestream fundraising and you know how to kick things off. Next up, you need some real live broadcasters! Here are our tried-and-true tactics for finding the right Twitch broadcasters* for your nonprofit. The principles are sound, so you should be able to successfully transfer these steps to another streaming platform, like YouTube, Mixer, or Facebook Instawhatever.
*You can call them broadcasters, streamers, content creators, Twitch business owners, fundraisers, or friends. :)
Let's throw it back, and we'll explain how this article got written.
In early 2020, Funraise rolled out our Twitch integration and started promoting livestream fundraising. As the person who writes stuff designed to amp up your excitement about Funraise products, I was nervous.
Because listen, I'm just like most of y'all. I'm a middle-aged dog lover who swings between wanting to make big things happen and praying that I don't have to pause Netflix. I had never livestreamed a thing in my life. I don't even have FaceTime!
The only good thing was that I sure wasn't alone—at Funraise, we were getting nonstop questions from nonprofits asking for the scoop on livestreaming, worried voices telling us that getting up to speed on this new revenue stream seemed impossible. Well, we couldn't have that; heck no. Here's what I learned as I tried it myself.
Start small. Find one broadcaster.
Just start with finding one person who makes cool stuff that aligns with your mission.
Look around on twitch.tv (that's the website.) Don't be afraid to click all the buttons and get lost—you're not going to break the website, trust me. Find some streamers that you like watching and follow them by clicking the purple button that says "Follow". Maybe chat in their chat space. It's enough to say, “Hi! Thanks for having me here!”
Don't pin all your hopes on the first broadcaster you like.
Keep an open mind, because Twitch has all kinds of livestreamed content. Broadcasters stream games, makeup/hair tutorials, cooking, art and drawing, ham radio, fishing in actual streams, or literally anything you can think of. There's a 24/7 stream of a jar of peanut butter, for goodness' sake.
Read broadcasters' profiles for more info.
When you read what broadcasters have written about themselves, you may be surprised! Many broadcasters are members of larger groups of like-minded content creators—gamers, broadcasters, artists, cooks, and so on. They advertise these alliances in their Twitch profiles; looking at the other group members is a great way to see if they're working toward the same things you are.
Decide on one broadcaster that you like the best.
Most broadcasters post a schedule so you know when they're live—pop on every day for a few minutes and greet their chat. Note things they talk about or what they wear or the activities they engage in during their stream. But take it from me, thread that needle carefully because you don't want to sound like a creep.
1. Reach out to the broadcaster
Send an email.
After, I don't know, a week of light engagement and getting to know the broadcaster, send an email! Usually Twitch broadcasters have their email addresses listed in their Twitch or Twitter profiles, and, according to the broadcasters I talked to, they prefer that method of outreach.
If you kept up with the broadcaster for a week, you should have something to talk about, like a recent stream they did or the topics in their chat or something funny they wore. So don’t skip the engagement step—I promise it makes things easier as you reach out for the first time.
Use a template like the one I've provided below. Note that it’s casual, but it’s respectful of the broadcaster as a business owner. The other thing I found worked well was to put a piece of personal information about myself in the postscript... broadcasters put so much of themselves out to the public that it seemed polite to tell them something about me to kind of even the score. Just beware of TMI. :/
Email another broadcaster. Be confident in your ask.
Once you hit up your first broadcaster, it's easier to find the second one and begin reaching out. Just go for it!
Every time I thought about reaching out, I died a little inside thinking of how silly I would sound. It helped me to keep in mind that broadcasters are as nervous as we are—many of them worry that their fan base won't respond positively or that their contribution won't meet your expectations.
Give them a reason to connect to your cause. (Very Important)
As COVID-19 rages, everyone needs assistance. Every cause is important, so bringing individuals into your fold is a bit less of an uphill battle. But in less fraught times, the next step is to introduce them to your nonprofit's mission and make it clear what both their contribution and their impact will be. This is something fundraisers are experts in, so I won't try to guide you pros from over here on the sidelines.
There are lots of broadcasters that want to be of service in the wider world but just don't know how. Showing them how they can help is a good thing.
One other thing... your nonprofit may need to grow or change to fit into this world. Think creatively about what you have—or that you can build—that will light a spark in the broadcaster. Fundraise for a new community garden in your community center or offer them the opportunity to name your new bunny shelter.
2. Build the relationship
Let the broadcaster get to know you a little bit.
Before you ask a broadcaster to fundraise on your behalf, make sure they feel comfortable with you.
This is for you as well as the broadcaster. In these initial stages of your relationship, you're feeling them out—are they responsive? Dependable? Do they understand your mission? Can they relate in a personal way to the problems your organization's facing?
If this broadcaster streams on your behalf, they'll be representing your organization, repeating your impact statement, talking about the people/animals/environments you work to assist. Are they a person you want representing you? Choose wisely.
Be the fundraising expert they need.
You may think you don't know livestreaming, but broadcasters are thinking that they don't know fundraising. Make it easy for them! When something seems easy, people are way easier to say yes, you know this.
Remember that the broadcaster is a business owner.
This is the #1 most important thing I learned in the streaming world.
Broadcasters aren't lazy or game-addicted, they're community leaders. Small business owners. Hustlers. And when you treat them like a valuable part of your strategic fundraising team, they'll be professional and dependable when they work with you.
Streaming is a broadcaster's job and most likely, they earn money to do it. So if they’re dedicating a stream to you and asking their followers to donate to your cause, that means they are literally giving up their own earnings so that your org can have them. Not to mention that streamers purchase their own supplies and hardware for their streams. If they shave or dye their hair or get a tattoo (all things that we’ve seen!), that’s them giving up autonomy over their own body for your cause.
3. Don't leave the ball in their court
Go back after you reach out.
If you send an email and then never come back to the stream, the chances of the broadcaster getting back to you are much lower than if you head back to their channel the next day. It really solidified my outreach when I went back after emailing and chatted in the broadcasters' streams the very next day. I had broadcasters who recognized my name in the chat—it was so cool!
If they don't respond to you in a week-ish, even after you've followed up in their stream, let it go. They are not the broadcaster for your nonprofit. There are millions of other broadcasters on Twitch, so just keep on fishing in that stream.
Keep working the system.
At this point, if you continue to find broadcasters, watch their content, reach out, answer questions, and build those relationships, you should end up with some broadcasters that'll fundraise for you on occasion.
The most important thing to keep in mind is that your streaming supporters are experts in what they do. They're business owners and community managers. As you think about them and interact with them, hold onto that mindset.
To make a short story long...
There were a lot more lessons I learned and laughs I laughed during this process. Don't take yourself too seriously in this process and allow yourself to enjoy the streaming community. As you become part of this movement, welcome other newbies to the world of livestream fundraising.
My gift 2 u: an email template to introduce yourself to broadcasters
Modify at will!
Hi Ronald, I'm Erin, the Fundraising Coordinator with Cars 4 Clowns. We're a nonprofit that purchases tiny cars for clowns in need. I saw you on Twitch and was drawn to your content because of your intricate face painting streams. Our office really loved the recent "sad clown"—the blue matches our logo!
I was wondering if you'd consider helping us fundraise through a stream on your channel. We really feel that your work aligns with our mission and that our supporters would enjoy your work—and hopefully, your fan base would appreciate the work we do as well.
If you've got questions, you can reply to this email or you can call/text me at 555-555-5555.
That's it! I hope you have the best day!
What is livestreaming?
Livestreaming is when you record and broadcast media in real time. It’s kinda like live TV but over the internet.
What’s the best way to livestream?
Didn’t read our full guide, huh? Well, TL;DR: It depends on your need! Free social media platforms are all fine and dandy for the viewer, but they aren’t great for the broadcaster. Twitch is great if you want your own channel or plan to stream an event or two. Vimeo’s a bit easier for customization. After that, you’ll be looking at pro platforms.
Why is livestreaming so popular?
People love interacting with other people, and livestreaming gives you that connection. When you livestream an event, you can reach out and talk to the audience, no matter where they are — and that’s pretty cool!
Is livestream one word or two? Or is it hyphenated?
According to the almighty AP Style, it’s one word. That’s why we wrote it as “livestreaming” throughout this guide.